Thank you for your continued use of the Olfact Lab. online shop.
We would like to inform members who use the Olfact Lab. online store about ordering and shipping during the New Year holidays.
| ■Delivery Holiday period: Wednesday, December 29, 2021 to Monday, January 3, 2022 Last delivery of the year: December 28, 2021 (Tuesday) *Orders must be placed by 1:00 p.m. on Friday, December 24, 2021. *Even for orders placed before 1:00 p.m. on Friday, December 24th, 2021, there is a possibility that they will be delivered after the holidays, so if you would like your order delivered before the end of the year, please place your order as soon as possible. You can still place orders through our online store at any time, even during closures. For orders placed between Wednesday, December 29th, 2021 and Monday, January 3rd, 2022, we will confirm your orders in order starting from the first business day of the new year (January 4th). First delivery of the new year: January 4, 2022 (Tuesday) *Orders placed after 1:00 p.m. on Friday, December 24, 2021 will be shipped in order. In addition, due to traffic conditions at the beginning of the year, delivery may take 2-3 days longer than usual. We apologize for any inconvenience this may cause and appreciate your understanding in advance. ■Regarding delivery date and time specifications: Due to the delivery holiday period, delivery dates cannot be specified for products ordered during the following period. Affected period: Friday, December 24, 2021 to Wednesday, January 5, 2022 We apologize for any inconvenience this may cause and appreciate your understanding in advance. <<Caution>> Delivery may be impossible or delayed due to bad weather such as heavy snow or natural disasters. In the event of a delivery delay, please check the official Sagawa Express website for the latest distribution information regarding the delivery delay status of your package. ■ Regarding inquiries: Please note that we will not be able to respond to inquiries via email or phone during our holidays. *Inquiries received during the holiday period will be answered in order from Tuesday, January 4, 2022 onwards. Please note that for inquiries made after Tuesday, December 28, 2021, it may take longer than usual for us to respond. We apologize for any inconvenience this may cause and appreciate your understanding in advance. |
We apologize for any inconvenience caused during the closure period and appreciate your understanding.