For first-time visitors
About shipping companies and shipping fees
Delivery will be made by our designated delivery company (Yamato Transport).
*In some areas, it is not possible to specify a delivery time.
[General Member]
Purchase price: Free shipping for purchases over 5,500 yen (tax included) In the case of Hokkaido, free shipping for purchases over 11,000 yen (tax included) In the case of Okinawa and remote islands, free shipping for purchases over 22,000 yen (tax included)
Purchase price: Free shipping for orders over 33,000 yen (tax included) For Hokkaido: Free shipping for orders over 38,500 yen (tax included) For Okinawa and remote islands: Free shipping for orders over 55,000 yen (tax included)
*You must register as a member of the official online shop and log in. Please note that if you have not registered as a member or logged in, you will be charged shipping fees.
| prefectures | postage | |
|---|---|---|
| Hokkaido | Sapporo, Eastern Hokkaido, Western Hokkaido, Southern Hokkaido, Northern Hokkaido | 1,650 yen |
| Northern Tohoku Region | Iwate Prefecture, Akita Prefecture, Aomori Prefecture | 1,100 yen |
| Southern Tohoku Region | Miyagi Prefecture, Fukushima Prefecture, Yamagata Prefecture | 1,100 yen |
| Kanto region | Tokyo, Kanagawa Prefecture, Saitama Prefecture, Chiba Prefecture, Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Yamanashi Prefecture | 990 yen |
| Shinetsu Region | Niigata Prefecture, Nagano Prefecture | 990 yen |
| Tokai region | Aichi Prefecture, Shizuoka Prefecture, Gifu Prefecture, Mie Prefecture | 880 yen |
| Hokuriku Region | Ishikawa Prefecture, Fukui Prefecture, Toyama Prefecture | 880 yen |
| Kansai Region | Osaka Prefecture, Hyogo Prefecture, Kyoto Prefecture, Nara Prefecture, Wakayama Prefecture, Shiga Prefecture | 880 yen |
| Chugoku Region | Hiroshima Prefecture, Okayama Prefecture, Shimane Prefecture, Yamaguchi Prefecture, Tottori Prefecture | 880 yen |
| Shikoku Region | Kagawa Prefecture, Ehime Prefecture, Kochi Prefecture, Tokushima Prefecture | 990 yen |
| Kitakyushu region | Fukuoka Prefecture, Saga Prefecture, Oita Prefecture, Nagasaki Prefecture | 990 yen |
| Southern Kyushu Region | Kagoshima Prefecture, Kumamoto Prefecture, Miyagi Prefecture | 990 yen |
| Okinawa Prefecture and remote islands | 3,190 yen | |
*All prices include tax
Estimated delivery date
Orders placed on Mondays, Saturdays, Sundays, national holidays and company holidays
Order for in-store pickup
Please note that if the deadline passes, the shipping method will automatically be changed to cash on delivery .
Payment
You can choose between two payment methods: credit card or bank transfer.
Credit card payment
We use the payment processing system of Omise Japan Co., Ltd., a credit card payment processing company.
After placing your order, you will be redirected to the payment page of Omise Japan Co., Ltd., where you can complete the payment. To ensure a safe payment, your information is encrypted using SSL when transmitted via Omise Japan Co., Ltd., and your credit card information is not held by this website but is strictly managed by the company.
Bank transfer
- Please note that bank transfer fees must be borne by the customer regardless of the purchase amount.
- In the case of bank transfer, the product will be shipped after the payment has been confirmed.
Please transfer the payment to our designated account within 7 days after completing your order.
If it will take more than a week to transfer the money, please let us know the date you plan to transfer the money.
Please note that if we do not receive any contact from you within the transfer due date and are unable to confirm your payment, your order will be cancelled.
Transfer account
Bank name: Rakuten Bank Branch name: Daiichi Business Branch (251)
Account number: 7543937
Account name: Ionic Eye EC Co., Ltd.
*Transfer fees are the responsibility of the customer.
Returns, exchanges, and return shipping fees
We take every precaution to ensure the quality of our products, but in the unlikely event that the product you receive is defective or faulty, or if you receive the wrong product, we apologize for the inconvenience, but please contact us via the inquiry form within 7 days of delivery. Please send the defective product to us cash on delivery, and if we find it to be defective after we inspect it, we will immediately exchange it for a good product.
We will cover all shipping costs for exchanging defective products or products that were delivered incorrectly.
*Please note that we cannot accept returns or exchanges in the following cases.
- Products that have been delivered more than one week ago
- Products that have been damaged or soiled by the customer
- Used products
- Items purchased by mistake
Returning defective products and contact details
3-2-2 NAGAYA200, Tenjinbashi, Kita-ku, Osaka 530-0041
Ionic Eye Co., Ltd. Email: ionic@ioniceye.co.jp
TEL: 06-6809-1630 (11:00-17:00 excluding Saturdays, Sundays, Mondays, national holidays, and company holidays)
If you don't receive an email
As a general rule, we will respond to your order confirmation email and inquiry emails within 3 business days. If you have not received an email after the above number of days has passed, please check your email settings as described below, or contact us at the email address listed below.
*If you use mobile email, Gmail, Yahoo! Mail, etc., your email may be automatically sorted into a folder such as the "spam folder" or "deletion folder." This automatic sorting function is originally intended to avoid spam emails that you do not want to receive, but because the system automatically identifies spam, sometimes emails that are not spam are sorted as "spam." If you use such services, please change your settings so that emails from our store are not sorted into "spam."
User Registration
By registering for an account on our website, you will be able to view the progress of your order and the history of your past orders.
In addition, once you have used your shipping address and billing information, you can register it, which will greatly reduce the hassle of ordering next time.